Owners of installation factories in Algeria are facing great pressure due to the scarcity of vehicles and running out of warehouses, in return, they are unable to deliver orders that are accumulated in the drawers of distributors, while a large number of customers paid the cost of the cars and are just waiting for delivery.
This prompted the National Association for Consumer Protection to intervene, as an intermediary to enable them to either receive the vehicle immediately or to recover its price through checks that are handed over by agents, then the association intervenes on average 10 cases per day, 99% of which are settled.
The head of the Consumer Protection Association, Mostapha Zebdi, told Echorouk that the general situation in Algeria’s car market, and the scarcity of vehicles that is resulting from the suspension of spare parts’ import after the exhaustion of SKD quotas for 2019, by factories during the first six months of the current year, and the issuance of the decision to roof the factory quota of spare parts last May, which led to a sudden scarcity in the market, because the distributors and factory owners had received new orders, and most of the owners of these orders paid through financial instruments, but the factories after that were unable to provide the orders in their time, and this caused a stifling crisis, that exacerbated by the imprisonment of businessmen from the owners of installation factories and their imprisonment, which contributed to the creation of rumors and queues of citizens in the departments of agencies to receive their vehicles.
Zebdi said that two types of customers were distinguished, and those who paid for the car and made an order before the decision of the Industry Ministry to roof imported spare parts, where they were all handed over their cars by amicable agreement with the owners of the factories, and at the prices that were previously approved, and not the increases that were recently approved.
The second category relates to those who deposited the file and paid the money after the issuance of the decision, ie after May 2019, as it was agreed with them to return their money in light of the depletion of vehicle inventory in factories and the lack of sufficient stock to meet the need of all of them, as they were handed over the instruments that they have already paid.
On the other hand, the Consumer Protection Association appealed to all customers of the car installation factories and authorized dealers who have difficulty or obstacles in delivery, to apply to its interests and contact the association that is open to all and ready to mediate with factories and agents so that customers can recover their dues as soon as possible. Noting that the equivalent of 10 cases per day is folded, during the month of July alone, and 300 cases were resolved.
Either by returning the money to clients or delivering the cars that have already been ordered, and the situation is related to all car installation factories without exception, as confirmed by the source.